Privacy Policy

Last updated: Jan 01, 2025

At BlueWalletAI Inc., your privacy and trust are fundamental to everything we do. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access our website, applications, and services (collectively, the “Services”).

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Our Commitment to Your Privacy

Safeguarding your personal information is a top priority at BlueWalletAI Inc. We are committed to maintaining industry-standard physical, technical, and administrative safeguards designed to protect your data against unauthorized access, misuse, loss, alteration, or destruction.

We regularly train our employees on data protection best practices and require all third-party service providers acting on our behalf to adhere to strict confidentiality and security obligations.

BlueWalletAI Inc. operates in accordance with global data protection standards, including the General Data Protection Regulation (GDPR) where applicable.

2. Information We Collect

We collect personal information to provide secure, efficient, and compliant financial services. This information may be collected directly from you or from authorized third parties.

Information You Provide to Us

We may collect personal information when you:

Create an account or update your profile

Make deposits, withdrawals, or other financial transactions

Apply for financial products or services

Contact customer support or submit inquiries, complaints, or disputes

Provide identity, employment, or verification details

This information may include:

Full name, date of birth, gender, and place of birth

Contact details such as email address, phone number, and physical address

Employment and financial information

Transaction and payment history

3. Information Collected Automatically

When you access our Services, we may automatically collect limited technical information, including:

IP address

Browser type and operating system

Device identifiers

Usage and interaction data

This data is used solely for security, analytics, and service optimization purposes and does not directly identify you as an individual.

4. How We Use Your Information

We process your personal data only when lawfully permitted, including where you have provided consent, where it is necessary to perform a contract, or where required by law.

Your information may be used to:

Deliver and manage our products and services

Process transactions and execute your instructions

Verify your identity and maintain account security

Improve platform performance and user experience

Communicate important updates and service notifications

Detect, prevent, and investigate fraud, money laundering, terrorism financing, and other financial crimes

Comply with legal, regulatory, and compliance obligations

5. Communication Monitoring

To ensure service quality, security, and regulatory compliance, we may record or monitor communications with you, including phone calls, emails, chats, and other correspondence. These records may be used for verification, dispute resolution, training, and service improvement purposes.

6. Data Sharing and Third Parties

We do not sell your personal information.

We may share your data only with:

Trusted service providers performing services on our behalf

Regulatory authorities, law enforcement, or courts when legally required

Partners essential to delivering our Services, under strict confidentiality agreements

All third parties are required to implement appropriate security measures and use your data solely for authorized purposes.

7. Your Data Protection Rights

Subject to applicable laws, you have the right to:

Access the personal information we hold about you

Request correction of inaccurate or incomplete data

Request deletion of your personal data where legally permitted

Restrict or object to certain processing activities

Request data portability

You may exercise these rights by contacting us through our official support channels.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our services. Any updates will be posted on this page with a revised “Last updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

📧 Email: support@bluewalletai.com

🏢 Company: BlueWalletAI Inc.